Frequently Asked Questions
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Is the Moxie website secure?
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Yes, the Moxie website utilizes SSL certificates and it is possible for any user of the website to scroll down and view the GoDaddy secured seal which is in the right-hand column. Clicking on the seal will display Moxie's current SSL certificate. During the checkout process users will notice that the url will change to display 'https://' instead of 'http://' to indicate the pages are secured. Also in some browsers a small padlock icon will display either at the top or the bottom of the browser window again indicating the site is secured. Please view Moxie's Privacy Policy by scrolling down to the bottom of the page and clicking on the Privacy Policy link.
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Are my credit card details stored?
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No, customer credit card details are NOT stored in any way or form on the Moxie website. Although it is still highly recommended that customers delete any cookies when entering credit card information over the internet regardless of what website they are ordering from.
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Are any of my address details forwarded to any other company?
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No, customer address details are NOT forwarded or sold to any other company. Moxie Equestrian does not share customer details with anyone! No spamming of any kind will result after address details are entered. Please view Moxie's Privacy Policy by scrolling down to the botton of the page and clicking on the Privacy Policy link.
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How do I log into my customer account?
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In the top right-hand corner of the website there are two text boxes; one for the customer's login/username and another for the customer's password. (If it cannot be seen, scroll the webpage upwards and the text boxes will be seen.) Upon entry of a successful combination of login/username and password, the customer will be able to see links instead of the text boxes. If a username or password is incorrect, the customer will be notified.
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How do I register?
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Click the link 'Register' in the top right-hand corner of the website to regiter, then follow the instructions on the Register page.
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My horse wears a (insert size) sheet, what size Cavalero Exercise Sheet should I buy?
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See size chart.
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What is the difference between the Air-Moxie Neoprene Boots and the Moxie Guardian Euro-Plast Galloping Boots?
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The Moxie Guardian Euro-Plast Galloping Boots offer more protection to your horses' legs. If you have a horse that is recovering from an injury or has a tendency to brush, these are the boots for you!
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What type of saddle fits the Cavalero Xtra-Fit Pads?
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No. Our Techno Sheet is designed to be used as a cooler. Because there are no leg straps, we do not recommend using any of our sheets for turnout.
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What size chaps and gloves should I buy?
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See size chart.
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What size Cavalero Techno Sheet should I buy?
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See size chart. Our Cavalero Techno Sheets are cut higher than the average cooler. The design provides warmth and protects the entire shoulder from tying up. If you have a horse that has very broad shoulders, you may need to order up a size in order to fit your horse's shoulders.
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Can I use your Cavalero Techno Sheet as a turnout blanket?
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See size chart. Our Cavalero Techno Sheets are cut higher than the average cooler. The design provides warmth and protects the entire shoulder from tying up. If you have a horse that has very broad shoulders, you may need to order up a size in order to fit your horse's shoulders.
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What are the D-rings for on the top of my cooler?
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The D-rings are for your convenience. If you want to hang one of the coolers on a hook in the barn, the placement of the D-ring allows you to do so, without the cooler dragging the ground.
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What are the washing instructions for my product?
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[ COMING SOON ]
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When will my backordered item(s) be shipped?
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Backordered items are shipped in the order the online-orders came in. If you were the first to be backordered, then you will be the first to be shipped when the item(s) comes in. An email should be sent to you with all backordered items.
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